Accountancy
122
Agriculture, Fishing
2
Finance, Insurance
121
Call Centres
0
Catering & Hospitality
76
Construction, Property
115
Customer services
69
Defence/Armed Forces
56
Education
1
Electronics
75
Engineering, Manufacturing 106
Graduate, Trainees
68
Healthcare & Nursing
90
Human resources
66
IT & Internet
402
Legal
59
Management consultancy 56
Marketing, Advertising, PR 75
Media, Creative
6
Non-profit, Charities
1
Public sector & Services
8
Recruitment sales
85
Retail, Wholesale
65
Restaurant & Food Service 6
Sales
129
Science
16
Secretarial, Administration 24
Security
0
Senior appointments
7
Telecommunications
5
Transport, Logistics
5
Travel, Leisure, Tourism
25
Other
73
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: IT & Internet Vacancy 337 |
| Post:Director of Customer Support, Service & Telesales,
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Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Kingston
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| The announcement text: |
Director of Customer Support, Service & Telesales, Gloucester, £120k+ plus package
Reporting directly to the CEO, the Director of Customer Support, Service and Telesales will have a minimum of 5 years experience leading a high volume technical call centre preferably in an ISP or HSP environment and will take full responsibility to proactively manage the Customer Support Department to develop a ?world class service. This will include:
Formulation of the customer service proposition and strategy, terms of service and relevant SLAs
Setting and achieving highest level customer expectations through the management and leadership of sales and support teams.
Management of key supplier relationships
To deliver agreed sales and revenue targets in core business sectors
Developing and streamlining key customer process systems to provide efficient and automated workflows
To own key aspects of the sales process, order processing and account management & development.
Package: Base: £80k + £50k performance bonus. Pension Healthcare
For more information and informal discussion about the role please send your CV to Kevin@additionalresources.net
Please see www.additionalresources.net for more jobs.
Keywords: Internet, ISP, Customer Services, Director, Technical Support Gloucester
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| Contact information |
| Employer: |
|
| Email: |
1133@jobincoventry.informnow.com
|
| Phone: |
01489 505044
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|
| |
Publication date: 2009-03-12 13:01:12
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